{"xsrfToken":"e6885c0a89c1eb2477456b2c114a76149c4ffacb_lout","branding":{"id":"6","key":"mt","name":"GPA Application Support","portalBaseUrl":"/servicedesk/customer/portal/6","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/6/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#7ebf8f","headerLinkHoverBGColor":"#7ebf8f","headerBadgeColor":"#7ebf8f"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/25f74cea-94c0-4677-aed7-5d077da805c5/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMGE2NWQxYy05MTViLTQzM2YtYWM4NS00YTE3Y2JiZDlkNmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjI1Zjc0Y2VhLTk0YzAtNDY3Ny1hZWQ3LTVkMDc3ZGE4MDVjNSI6WyJyZWFkIl19LCJleHAiOjE3Mzg3NTYxNTAsIm5iZiI6MTczODc1NTU1MH0.nixK6keDzhhV_DvPX97G15Kjm_kdSjlt9MvnXS7FChE&client=b0a65d1c-915b-433f-ac85-4a17cbbd9d6b&mode=fit","logoId":"25f74cea-94c0-4677-aed7-5d077da805c5","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"GPA Support","userInitialAnnouncementHeader":"2024 Synchrophasor User's Group Meeting","userInitialAnnouncementMessageWiki":"<p>Thank you to those who attended the first annual return of the GPA Synchrophasor User's Group! It was great to meet you in person, and we appreciated the opportunity to share updates on the upcoming Enterprise Edition and hear from all of you who shared your experiences with the software.<br> For those unable to attend, we will be sharing presentations on <a href=\"https://gridprotectionalliance.org\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">our website</a> in the coming days. Thank you again for your continued support. We are excited for what 2025 will bring!</p>","translations":{"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"GPA Support","announcementHeader":"2024 Synchrophasor User's Group Meeting","announcementMessage":"Thank you to those who attended the first annual return of the GPA Synchrophasor User's Group! It was great to meet you in person, and we appreciated the opportunity to share updates on the upcoming Enterprise Edition and hear from all of you who shared your experiences with the software.\nFor those unable to attend, we will be sharing presentations on [our website|https://gridprotectionalliance.org] in the coming days. Thank you again for your continued support. We are excited for what 2025 will bring!","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#212529","helpCenterTitleColor":"#64db51","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"6","key":"mt","projectId":10017,"serviceDeskId":6,"name":"GPA Application Support","description":"<p>If you belong to an organization supported by a maintenance agreement, please use your organization's support portal for all requests.</p>","portalBaseUrl":"/servicedesk/customer/portal/6","onlyPortal":true,"reqTypes":[{"id":"38","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://gridprotectionalliance.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[27],"key":""},{"id":"56","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://gridprotectionalliance.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[27],"key":""},{"id":"42","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://gridprotectionalliance.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[27],"key":""},{"id":"43","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://gridprotectionalliance.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[27],"key":""},{"id":"55","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See something that could work better?</p>","icon":10539,"iconUrl":"https://gridprotectionalliance.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[27],"key":""},{"id":"37","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://gridprotectionalliance.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[27],"key":""},{"id":"41","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://gridprotectionalliance.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":27,"name":"General"}],"orderMapping":{"10":[56,55,37,38,42,43],"28":[37,38,56],"27":[42,55,43,37,38,56]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"5729e1dd-68a1-3921-9464-a6f269c66f2d","appLinkName":"","appLinkUrl":"","spaceKey":"SH","spaceName":"Support How-Tos","spaceUrl":"","isServer":false},"labels":[],"projectKey":"GPA","serviceDeskId":6,"kbLinkDomainURLs":["https://gridprotectionalliance.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":6,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"GPA","userLanguageHeader":"","userLanguageMessageWiki":"<p>If you would like information on becoming a GPA maintenance customer or belong to an organization that has a current maintenance contract and need access to your organization's portal, <a href=\"mailto:elwills@gridprotectionalliance.org\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">contact Erika Wills</a>.</p>","defaultLanguageHeader":"","defaultLanguageMessage":"If you would like information on becoming a GPA maintenance customer or belong to an organization that has a current maintenance contract and need access to your organization's portal, [contact Erika Wills|mailto:elwills@gridprotectionalliance.org].","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMGE2NWQxYy05MTViLTQzM2YtYWM4NS00YTE3Y2JiZDlkNmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDE3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Mzg3NTY3NTAsIm5iZiI6MTczODc1NTU1MH0.foex6mx6z_b_tW_bsElUNUC4DH1Ef0NQz7CziHB_OIQ","targetCollection":"upload-project-10017","endpointUrl":"https://api.media.atlassian.com","clientId":"b0a65d1c-915b-433f-ac85-4a17cbbd9d6b","tokenDurationInMins":20}},"reqCreate":{"id":37,"projectId":10017,"form":{"name":"Technical support","descriptionHtml":"","callToAction":"Technical support","intro":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","instructions":"","icon":10520,"iconUrl":"https://gridprotectionalliance.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attach any relevant files","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/6/create/37","requestValidateBaseUrl":"/servicedesk/customer/portal/6/validate/37","calendarParams":{"firstDay":0,"date":"2025-02-05T06:39:11-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"5729e1dd-68a1-3921-9464-a6f269c66f2d","appLinkName":"","appLinkUrl":"","spaceKey":"SH","spaceName":"Support How-Tos","spaceUrl":"","isServer":false},"labels":[],"projectKey":"GPA","serviceDeskId":6,"kbLinkDomainURLs":["https://gridprotectionalliance.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMGE2NWQxYy05MTViLTQzM2YtYWM4NS00YTE3Y2JiZDlkNmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDE3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Mzg3NTY3NTEsIm5iZiI6MTczODc1NTU1MX0.nm_w3YtxqHNO-jRE0qCl_Amzo4feNu_HAX2Zx6jJ920","targetCollection":"upload-project-10017","endpointUrl":"https://api.media.atlassian.com","clientId":"b0a65d1c-915b-433f-ac85-4a17cbbd9d6b","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":3,"updated":"2023-11-01T21:30:15.808641Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[38,37,56],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":3,"name":"Support Request","submit":{"lock":false,"pdf":false},"templateFormUuid":"18a12dc2-2439-4e53-aa8a-d75fc93d7758"},"layout":[{"version":1,"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"This form is for questions and support requests that are not covered by reporting an issue or requesting a new feature/improvement, e.g., installation assistance, training requests, or questions about system requirements. Please do not use this form to report application issues or feature/improvement requests as they may not be handled correctly.","marks":[{"type":"em"},{"type":"strong"},{"type":"textColor","attrs":{"color":"#ff5630"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":11},"localId":"c755b03e-8a4e-4de9-9544-2e1122e9407b"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":2},"localId":"bac33722-839c-41a8-9016-ca0a28c8114a"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":3},"localId":"6fd43b9d-e11c-4ea2-9333-0f8ce9cdcaed"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":9},"localId":"6ca8e09d-9e03-4ec3-b7a0-c82549f5000c"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":10},"localId":"10ab1809-25c1-46ba-a4a8-62e8e628cae6"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":4},"localId":"3596ef2b-0bcf-410f-9bdf-78a70a5bbf2f"}}]}],"conditions":{},"sections":{},"questions":{"4":{"type":"rt","label":"Request","description":"Describe your request in as much detail as possible. Be sure to include any relevant details, including call/meeting availability, timeline, system specifications, additional stakeholders, etc.","validation":{"rq":true,"mnc":10},"jiraField":"description","questionKey":""},"10":{"type":"te","label":"POC Email","description":"The email address of the request POC.","validation":{"rq":true,"mnc":6},"jiraField":"customfield_10143","questionKey":""},"2":{"type":"cs","label":"Application","description":"Select the application your request is for. If this request is for more than one application, please detail this below.","validation":{"rq":true},"jiraField":"customfield_10145","questionKey":""},"3":{"type":"ts","label":"Application Version","description":"Enter the currently installed application version, if applicable. Version numbers are usually found at the bottom left of the screen.","validation":{"rq":false},"jiraField":"customfield_10140","questionKey":""},"11":{"type":"tl","label":"Summary","description":"Provide a brief summary of the support request or question.","validation":{"rq":true,"mnc":10},"jiraField":"summary","questionKey":""},"9":{"type":"ts","label":"Request POC","description":"The person to contact about this request.","validation":{"rq":true,"mnc":3},"jiraField":"customfield_10142","questionKey":""}}},"uuid":"18a12dc2-2439-4e53-aa8a-d75fc93d7758"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":3,"updated":"2023-11-01T21:30:15.808641Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[38,37,56],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":3,"name":"Support Request","submit":{"lock":false,"pdf":false},"templateFormUuid":"18a12dc2-2439-4e53-aa8a-d75fc93d7758"},"layout":[{"version":1,"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"This form is for questions and support requests that are not covered by reporting an issue or requesting a new feature/improvement, e.g., installation assistance, training requests, or questions about system requirements. Please do not use this form to report application issues or feature/improvement requests as they may not be handled correctly.","marks":[{"type":"em"},{"type":"strong"},{"type":"textColor","attrs":{"color":"#ff5630"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":11},"localId":"c755b03e-8a4e-4de9-9544-2e1122e9407b"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":2},"localId":"bac33722-839c-41a8-9016-ca0a28c8114a"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":3},"localId":"6fd43b9d-e11c-4ea2-9333-0f8ce9cdcaed"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":9},"localId":"6ca8e09d-9e03-4ec3-b7a0-c82549f5000c"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":10},"localId":"10ab1809-25c1-46ba-a4a8-62e8e628cae6"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":4},"localId":"3596ef2b-0bcf-410f-9bdf-78a70a5bbf2f"}}]}],"conditions":{},"sections":{},"questions":{"4":{"type":"rt","label":"Request","description":"Describe your request in as much detail as possible. Be sure to include any relevant details, including call/meeting availability, timeline, system specifications, additional stakeholders, etc.","validation":{"rq":true,"mnc":10},"jiraField":"description","questionKey":""},"10":{"type":"te","label":"POC Email","description":"The email address of the request POC.","validation":{"rq":true,"mnc":6},"jiraField":"customfield_10143","questionKey":""},"2":{"type":"cs","label":"Application","description":"Select the application your request is for. If this request is for more than one application, please detail this below.","validation":{"rq":true},"jiraField":"customfield_10145","questionKey":""},"3":{"type":"ts","label":"Application Version","description":"Enter the currently installed application version, if applicable. Version numbers are usually found at the bottom left of the screen.","validation":{"rq":false},"jiraField":"customfield_10140","questionKey":""},"11":{"type":"tl","label":"Summary","description":"Provide a brief summary of the support request or question.","validation":{"rq":true,"mnc":10},"jiraField":"summary","questionKey":""},"9":{"type":"ts","label":"Request POC","description":"The person to contact about this request.","validation":{"rq":true,"mnc":3},"jiraField":"customfield_10142","questionKey":""}}},"uuid":"18a12dc2-2439-4e53-aa8a-d75fc93d7758"},"linkedJiraFields":["summary","customfield_10140","description","customfield_10142","customfield_10143","customfield_10145"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}